Content Redressal Mechanism
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
For any complaint with respect to any content on Sun NXT, Please send a mail to contentgrievanceofficer@sunnxt.com to submit your grievance with details of the objectionable content and your details including your name and mobile number and such other details as may be requested by us. Based on the complaint raised, we will take reasonable measures to resolve the issue as per the applicable laws in the territory and take a final decision on every complaint received by us within 15 days from the date of receipt of the complaint.
Upon receiving a grievance, Sun NXT will acknowledge receipt of the complaint within a few hours, subject to verification of the submitted details. The grievance will be reviewed by the concerned team, and appropriate action will be taken after evaluating the nature of the concern. Resolution timelines may vary depending on the complexity of the issue and the involvement of internal or external stakeholders.
Sun NXT will make reasonable efforts to address grievances at the earliest possible time. In most cases, grievances are reviewed and resolved within a few working days, subject to the requirements of investigation. If additional information is required, the user may be contacted to provide further details to facilitate the resolution process.
You hereby acknowledge that Sun NXT makes no representations that any complaint raised by you will be resolved to your satisfaction.
Content Grievance Officer
| Name | Karthikeyan C |
| Address | Sun TV Network, #73, Murasoli Maran Towers, MRC Nagar Main Road, MRC Nagar, Chennai-600028 |
| contentgrievanceofficer@sunnxt.com | |
| Contact | +91 97908 91663 |
Grievance Report as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 as on - March 2026
| S.No | Grievances/Appeals and actions taken | Number |
|---|---|---|
| 1 | Grievances/appeals pending at the beginning of the month | 0 |
| 2 | Grievances/appeals received during the month | 100 |
| 3 | Grievances/appeals disposed out of (1) above | 0 |
| 4 | Grievances/appeals disposed out of (2) above | 100 |
| 5 | Grievances/appeals pending at the end of the month (1+2-3-4) | 0 |
| Classification of grievances disposed | ||
| 6 | Grievances/appeals not related to Code of Ethics | 100 |
| 6(a) | Grievances/appeals related to Code of Ethics: | 0 |
| (i) Agreed to by the self-regulatory body and advisories issued to the publishers | 0 | |
| (ii) Not agreed to by the body | 0 | |
| (iii) Matters referred to the Ministry for modification, deletion or blocking of content | 0 | |
| (iv) Any other action taken | 0 | |
| Compliance to advisories issued | ||
| 7 | Advisories complied to by the publishers | 0 |
| 7(a) | Advisories not complied to by the publishers and matters referred to the Oversight Mechanism | 0 |
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